At the moment, the corporate makes use of numerous market applied sciences that cowl a number of key points: storage, processing, evaluation, safety, and authorized compliance, all of that are managed by a staff devoted to information governance and digital ethics, since, for Cofidis, it’s important to ensure good practices when consuming information. “An instance is our semantic layer undertaking, which consists of making use of a logical abstraction between bodily information and the instruments that customers use to carry out evaluation,” says Almeida. “The target is to translate technical information into well-defined and comprehensible ideas on the enterprise stage, which additionally provides us higher management when managing entry to info.”
Digital onboarding
One in all Cofidis’s main current initiatives has been its digital onboarding undertaking, which goals to digitize your complete onboarding course of for brand spanking new and current clients, making a extra quick and frictionless expertise. “We designed this undertaking with Innolab, our innovation hub, utilizing a number of instruments similar to KYC for identification validation, open banking for creditworthiness evaluation, digital signatures, immediate funds, and 100% automated administration,” says Almeida. “We additionally deal with analyzing interactions with our clients, and due to speech analytics expertise, we are able to analyze 1000’s of conversations per day, higher perceive our clients’ actual wants, and, better of all, we’ve finished it in a manner that respects privateness and empowers our personal groups.”
To hold out this undertaking, the corporate labored with a number of suppliers similar to Tink, Logalty, IDnow, and Experian. And the mixing and growth have been carried out in-house with the assist of the Crédit Mutuel Alliance Fédérale group.
